Shipping & Delivery Policy

Order processing begins as soon as an order is submitted

Processing time frame during sales and holidays extends to 7-10 business days

Pending orders cannot be cancelled or refunded (refer to exchange & return policy)

Your order ships out to you within 1-3 business days after processing

We only ship Monday – Friday

Orders takes approximately 3-8 business days for delivery within the U.S after the processing time frame

Expedited shipping option at an additional fee is available at checkout for U.S. orders

All orders within the US are shipped via USPS, FedEx, or UPS with receipt confirmation and insurance

International orders typically take up to 10 business days for delivery after the processing time frame

International orders are shipped via USPS, DHL, FedEx, or UPS. International shipping costs on this website DOES NOT cover tariffs charges.

We do not mail to PO Box address. Any order with PO Box address will be cancelled.

Ro & Gieo is NOT responsible for lost, misplaced, or incorrectly delivered shipments

If your package is lost or damaged in transit, please contact the mailing service (courier). You can file a claim with the courier &/or their insurer for recovery and refund.

If you have not received your order, have been shipped an incorrect item, or have any concern about an order, please email us immediately

 

***Ro & Gieo is not liable for damaged, lost, or stolen item(s)/package(s)***