Exchange & Return Policy

We want you to love and enjoy your purchase! If for whatever reason you are unhappy with your purchase, we will gladly accept UNWORN/UNUSED or UNALTERED merchandise, with tags, and in its original packaging for exchange or store credit. We will not accept merchandise that has been worn or altered. 

 

If you need to return your unworn/unused/unaltered items, you can request a return online. Please select RETURN to begin the process. Merchandise return WITHIN 10 days of the delivery will be approved for refund, exchange, or store credit if desired.  We do NOT accept returns for refund/exchange/store credit AFTER 10 days of delivery.

 

Merchandise exchange or return request AFTER 10 days of order delivery will NOT be accepted. If items are mailed to Ro & Gieo without approval, it/they will be mailed back to customer at their expense.

 

Ro & Gieo reserves the right to deny a refund if the merchandise does not meet return policy requirements

 

Items sent back to us without first requesting an exchange or return will not be accepted.

 

If you paid for shipping, it is non-refundable.

 

Return shipping is $5.99 for orders within the US & $45 for orders outside the US, to be deducted from cost of your merchandise.

 

If your request for refund, exchange, or store credit is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

 

Exchanges will be processed based on availability.

 

Please allow up to 7-10 business days to complete processing.

 

To begin return process:

  • Please review exchange-return policy before you start the process.
  • If your purchase meets criteria, then create your exchange/return HERE or contact customer service to assist you with the process.
  • Request will be reviewed, then approved if criteria are met or denied if not met.
  • Once we’ve received your item(s), it will be inspected. Exchange or store credit with be offered if item(s) meets store criteria. We do not allow refund. We'll send you an email to update you.
  • Merchandise that does not meet criteria will be shipped back to you at your expense. 

 

 INITIATE A RETURN

     










    Of note - Ro & Gieo is not responsible for non-Ro and Gieo items shipped to us in error