We want you to love and enjoy your purchase! If for whatever reason you are unhappy with your purchase, we will gladly accept UNWORN/UNUSED or UNALTERED merchandise, with tags, and in its original packaging for exchange or store credit. We will not accept merchandise that has been worn or altered.
If you need to return your unworn/unused/unaltered items, you can request a return online. Please select RETURN to begin the process. Merchandise return WITHIN 10 days of the delivery will be approved for refund, exchange, or store credit if desired. We do NOT accept returns for refund/exchange/store credit AFTER 10 days of delivery.
Merchandise exchange or return request AFTER 10 days of order delivery will NOT be accepted. It will be mailed back to customer at their expense.
Ro & Gieo reserves the right to deny a refund if the merchandise does not meet return policy requirements
Items sent back to us without first requesting an exchange or return will not be accepted.
If you paid for shipping, it is non-refundable.
Return shipping is $5.99 for orders within the US & $45 for orders outside the US, to be deducted from cost of your merchandise.
If your exchange or return for store credit is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Exchanges will be processed based on availability.
Please allow up to 7-10 business days to complete processing.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your purchase meets criteria, then create your exchange/return HERE or contact customer service to assist you with the process.
If your exchange or return for store credit is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Exchanges will be processed based on availability.
Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
You can always contact us for any return question at assist@roandgieo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 10 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 10 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the exchange or store credit was approved or not. We do not allow refund. If approved, you’ll be automatically notified via email. Please allow 7-10 business days to complete process. Please remember to contact us at assist@roandgieo.com if needed.
